Sadler's Wells aims to maintain the highest standards of customer care.

If patrons have a complaint during a visit to Sadler's Wells, the House Manager and front of house staff will do their best to resolve the situation as quickly as possible.

Any patrons wishing to make a written complaint are asked to address their letter to Chrissy Sharp, General Manager. The theatre's administration department investigates all complaints. Patrons can also make their complaint via email.

Any patrons who telephone with a complaint are asked to make their complaint in writing. However, any staff member who takes a complaint by phone will ensure that all the details of the complaint and the patron's contact details are taken down, so that the investigation can begin as soon as possible.

We keep a log of all complaints so that we can see any patterns that are emerging. Regular meetings are held with representatives across the company to discuss specific letters of complaints and resolve ways in which we may improve our level of service.